©2019 by Belief In Changes is part of Stav G Spy Ltd

Terms and Conditions

Terms And Conditions

 

These terms and conditions form the basis on which you can visit our website and book sessions. Please read them carefully as they contain important information.

 

General terms and conditions

 

The site [BeliefInChanges.com] is owned and operated by [Stav G Spy Ltd]. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at [hello@beliefinchanges.com].

1. Medical Disclaimer

BeliefInChanges.com and its facilitator [Stavros Spyrou] is part of an educational and self-improvement process that facilitate access to internal resources that assists people in solving problems, increasing motivation or changing behaviour patterns to create positive change.

BeliefInChanges.com and any work carried out by its facilitator [Stavros Spyrou] is not the practice of medicine, psychology or psychiatry, and is not in any way intended to be a replacement or substitute for diagnosis or treatment of any complaint or ailment. The facilitator [Stavros Spyrou] does not practice medicine or psychotherapy and services provided are not a replacement for counselling, psychotherapy, psychiatric or medical treatment. No service or product is intended to treat any disease or illness, psychological or mental health condition.

BeliefInChanges.com and its facilitator [Stavros Spyrou] employ and teach skills for self- improvement; therefore their effectiveness depends on the client and no guarantee can be made regarding the results of their use.

The contents of this website are for educational purposes only.

 

2. The contract between us

We must receive payment of the whole of the price for the services that you order before your order can be accepted. Payment of the price for the services represents an offer on your part to purchase the services, which will be accepted by us only when a confirmation of acceptance is sent by us. Only at this point is a legally binding contract created between us.

 

3. Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

 

4. Ownership of rights

All rights, including copyright, in the website [BeliefInChanges.com] are owned by or licensed to [Stav G Spy Ltd]. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

 

5. Accuracy of content

We have taken care in the preparation of the content of the website [BeliefInChanges.com], in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately.

 

6. Damage to your computer

We try to ensure that the website [BeliefInChanges.com] is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

 

7. Availability

The services will be provided within an agreed timescale, and time is not of the essence of the contract.

 

8. Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

 

9. Price

The prices payable for services that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

 

10. Payment terms

We will take payment upon receipt of your order from your credit or debit card using our payment partner Stripe. We accept no liability if our services are delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the services from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.

11. Re-scheduling, Refund & Cancellation rights

11.1 Sessions can be re-scheduled using the email link provided when session date is booked, up to 48 hours prior to the session start time.

11.2 Re-scheduling of a session (either an individual session or as part of a package) less than 48 hours before the scheduled session start time would result in a forfeit of that session.

If you have purchased a package session (5 or 10 package session) then you will forfeit that session, however this will not affect any remaining sessions in the package.

11.3 If you have purchased an individual session and wish to cancel this for a refund you may do this 48 hours prior to the scheduled session. Note that refunds are subject to an admin charge of £5.

 

11.4 If you wish to cancel a 5 session package any sessions that you have undertaken will be charged for and a refund will be given on the remaining sessions in the package, subject to a £20 admin fee.

11.5 If you wish to cancel a 10 session package any sessions that you have undertaken will be charged for and a refund will be given on the remaining sessions in the package, subject to a £40 admin fee.

12. Session & Package Expiry

12.1 Once a session is purchased, you have 2 months from the time of the purchase of a session to book the session. Any session not booked in this time will be forfeited and no refund will be due

12.2 Once a package is purchased (5 or 10 package session), you have 2 months from the time of the purchase of a session to book the first session. If there are no sessions booked in this time then the whole package will be forfeited and no refund will be due.

12.3 Once a package (5 or 10 package session) is purchased, you have 4 months from the time of booking the first session to complete all sessions in the package. If there are sessions remaining after 4 months then these sessions will be forfeited.

13. Gift Vouchers

13.1 Gift vouchers are redeemable once sent via email and can be used against an individual session or a package session.

13.2 Gift vouchers have a 3 month expiry from the time of receipt of email.

14. Confidentiality

14.1 Any information exchanged is kept confidential, including all information that you share. However please be aware that Belief In Changes and its facilitator [Stavros Spyrou], is not considered a legally confidential relationship (like the medical and legal professions) and therefore communications are not subject to the protection of any legally recognised privilege.

15. GDPR & Access to Data held

15.1 Information is collected via Stripe, Acuity Scheduling, Zoom and Sonadier

15.2 Stripe is the service that is used to process payments and its GDPR policy can be found at:

https://stripe.com/GB/privacy

15.3 Acuity Scheduling is the service that is used to book sessions and packages and its GDPR policy can be found at:

https://help.acuityscheduling.com/hc/en-us/articles/219149587-Security-Privacy-Compliance

15.4 Zoom is the service that is used for video conference and its GDPR policy can be found at:

https://support.zoom.us/hc/en-us/articles/360000126326-Official-Statement-EU-GDPR-Compliance

15.5 Sonadier is the software used to store details about the sessions, such as, but not limited to patterns, beliefs, conditionings, expectations. All information is stored on industry-standard encryption for all of its servers and webpages and is compliant with GDPR.

15.6 Under the General Data Protection Regulation of 2018, you are entitled to request a copy of the information held about you. You can do this via sending a Subject Access Request form to hello@beliefinchanges.com clearly stating your request.

 

16. Sessions

16.1 Sessions are undertaken online face-to-face via Zoom video conference, using the link provided in the email after you have booked the session. It is your responsibility to make sure that you are able to access Zoom prior to the session. More information with regard to Zoom can be found at: https://zoom.us/

16.2 As sessions are undertaken online via Zoom, it is your responsibility to make sure that your internet speed is capable of supporting video conference. Please refer to the Zoom website https://zoom.us/ for more information regarding internet speed.

16.3 Should Belief In Changes and its facilitator [Stavros Spyrou] be unable to connect to the your scheduled Zoom session, for whatever reason, then you will be able to re-schedule the session at no charge at a later date or be entitled to a full refund of the session.

 

17. Liability

17.1 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

17.2 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

17.3 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

18. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (37 Cotswold Gardens, London, United Kingdom, NW2 1QT) and all notices from us to you will be displayed on our website from time to time.

19. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

20. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

21. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

 

22. ICO

Stav G Spy Ltd is registered with the ICO (Information Commissioners Office). More details can be found at: https://ico.org.uk/

23. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.